Privacy Policy
Protech Security Solutions. Effective November 8, 2026.
This Privacy Policy explains how Protech Security Solutions LLC (“Protech Security Solutions”, “we”, “us”, “our”) collects, uses and protects personal information from customers and people who contact us through this website, by phone or by text message.
Information we collect
We collect information you give us, such as your name, company, phone and mobile number, email address, property address, details about the security systems at your property, and records of our communications with you. To provide monitoring services we also keep authorized user names and verification codes.
How we use your information
We use your information to respond to your requests, provide quotes, install, maintain and monitor security systems, schedule service appointments, verify identity when our monitoring team contacts you, send service and account notifications, and meet legal obligations.
Text messages (SMS)
If you opt in to receive text messages from Protech Security Solutions, we use your mobile number only to send service-related messages, such as appointment scheduling, service updates and account notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes. We share it only with service providers that help us deliver messages and run our services, such as our telecommunications provider, and only for that purpose.
Sharing of information
We do not sell your personal information. We may share information with service providers that work on our behalf (communications, hosting, payment processing), with partner companies that maintain or monitor systems at your property as part of your service, and when required by law or to protect safety.
Security and retention
We use reasonable administrative, technical and physical safeguards to protect your information. Access to sensitive information such as verification codes is limited to authorized staff. We keep information as long as needed to provide our services and meet legal requirements.
Your rights (California residents)
You may request access to, correction of, or deletion of your personal information. Contact us at info@psstech.us or (818) 616-6229.
Contact
Protech Security Solutions LLC, 7740 Gloria Ave, Van Nuys, CA 91406. (818) 616-6229. info@psstech.us